Streaming is a method of viewing videos on the サイトタイトル website. Unlike with downloading, where you have to wait until the file has been downloaded, with streaming, you can immediately enjoy the video after purchase, without having to download the media files. In addition, since the files are not permanently stored on your PC or device, you can enjoy more videos without worrying about your PC storage.

Streaming, like downloading, temporarily downloads video files using an Internet connection. Therefore, we recommend using WiFi or a wired connection, as it uses a lot of packet communications.

We are sorry, but we cannot change or refund your rental. You will have to re-rent the movie that you wanted to rent. Please check the movie carefully before purchasing.

Please be aware that clicking the “submit” button repeatedly during credit card payment may result in duplicate payments. Please do not click the “submit” button repeatedly, as it takes time to process the payment. Even if the payment appears to be stopped, it may actually be in progress. In the event of a duplicate payment, please contact us using the inquiry form and we will process your refund. After the payment is completed, an order confirmation email will be sent from the credit card company.

Check if your credit card balance is sufficient. If it is insufficient, please use another card with a sufficient balance to make the payment. Check whether you are authorized to shop online, and whether you are authorized to make payments overseas. Credit card issuers may set restrictions or settings for each customer, so please contact your credit card company for details. If you have difficulty paying by card, please try another payment method.

The time it takes to complete the download will vary depending on your internet connection. It may take longer at night when the servers are congested, so please try again later.

Please select the movie from the "rented movies" page. You can watch the movie from the “movie details” page.

General videos are not eligible. Videos displayed by clicking "Unlimited Viewing" in the top menu are eligible.

Yes, once you make a payment for an unlimited monthly plan, the payment is automatically made every month until you cancel the plan.

You can cancel your subscription from the “Purchased Plans” page.

The unlimited monthly plan is available for one month, so you can watch it even if you cancel your membership within one month. There is no additional charge during this period. After the expiration date, you will no longer be able to watch any movies.

You can use the service for 31 days including the date of purchase. You can continue to watch movies within this period even after you cancel your monthly unlimited plan. We will not be able to discount the fee on a daily basis.

"Monthly unlimited viewing": This service allows you to enjoy all the works designated as "Monthly unlimited viewing" by paying a monthly fee.
Rental Movies: Movies can be rented for a period of time. Within this period the movie can be watched as many times as you want. In order to view it again after the rental period has expired, you will have to rent it and pay the rental fees again.
Individual Purchase： Individually Purchased Movies can be viewed for an unlimited period of time. Unlike unlimited viewing, you can watch a movie indefinitely without having to pay the required monthly fee.

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This is because the settlement agent uses dollar settlement. The rate applied for dollar settlement is the rate of the day the data is processed by the credit card company. It is not necessarily the exchange rate on the date of use. Please note that we are not able to provide information on the standards for calculating the applicable credit card rates. For details, please contact your credit card company.

If you are using a free email such as Hotmail, Outlook (MSN), Gmail (Google), Yahoo Mail(Yahoo!) Please check your Junk Mail or Trash folder. If you do not see the email, it may have been automatically deleted by your email service due to their anti-spam policy. Please set up your e-mail service to receive emails from 「@hame-ch.com」and「@outlook.jp」.

An error may have occurred because the same email address or account already exists. Please check your registration information and try the registration process again.

If you have registered through another company's service such as Facebook or Google+, please contact the service site. For other users, please reset your password from the “Password setting” page..

You can cancel your membership from the account management page. Once your cancellation request is submitted, the process will be completed immediately, and you will no longer have access to any purchased or rented content. Please note this in advance.

If you are subscribed to a monthly unlimited plan, you will need to cancel the subscription first.

Also, no fees will be charged for cancelling your membership.